Balanced scorecard

March 22, 2015 Leave a comment

This is simple concept..implemented at organizational level.
Business need to have Mission statement, Vision and Values.
These three things needs to be translated into reality.
Balanced Scorecards will help to achieve these goals.
For more information, please check following links.

http://en.wikipedia.org/wiki/Balanced_scorecard
http://balancedscorecard.org/Resources/About-the-Balanced-Scorecard

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Categories: Business

Strategic Planning

March 22, 2015 Leave a comment

Many times I ask people “What is your strategy?” This is applicable in personal life and business.
Majority of the time I won’t get answer. Because many people don’t have strategy.

Next question, why people/organizations don’t have strategy?
Because they don’t have vision. Or they already achieved previous goals and happy.
Or very few are very contented people.

Many people develop jealousy / envy / greedy when they look at other people’s success.
Instead wasting their energy in this process, it is better to come up with Vision, Strategy, Execution Plan for their own progress.

Every person can learn Strategic Planning and implement to achieve success.
Link: Essentials Guide to Strategic Planning

Search in google to get more info and learn.
-o-

Categories: Insipirational

Managing Multiple Dockers with http://kubernetes.io/

March 15, 2015 Leave a comment

http://kubernetes.io/
https://cloud.google.com/container-engine/

Revolutionary way to do horizontal scaling on demand / easily / quickly.

Categories: Unix Tags:

Airtel – ITIL Implementation case study

March 12, 2015 Leave a comment

Self-service concept in service desk: Airtel want to reduce time to shop. This reduces dependency on system to do shopping. Hence improves customer satisfaction, reduces time to shop, commits customer quickly, and reduces resources/assets in system hence saving money. Also easy to manage services in backend.

Service Catalog: Providing services in the form of catalog. We called this as business catalog. Underlying decomposed further to team to support/serve and implement. Internal services are called Technical service catalog.

Enhanced Service: Service which enhances existing service is called enhanced service.

What customer seeing is business service catalog. This forces the customer to buy predefined packs.
airtel_step1

This is service catalog at 2nd level. This also helps as technical service catalog in Airtel organization.
airtel_step2

These are enhanced services..Core services must be existed to add enhanced services
airtel_step3

Think on this and we can see crystal clear following of ITIL for Service Management.
This helps customers and organization to have clearly defined Service Level Agreements.

Reference: http://www.airtel.in/mobile/postpaid/tariffs/slider

In prepaid packs, rollover options are less. At the end of the month unused service is gone. Waste of money to customer and success to business.

Reduces burden on billing teams / call center to answer questions.

Metrics provides lot more information to executive level people.
1. Where to focus
2. How to maintain
3. Where to grow?

to answer all this questions they depend on Continuous Service Improvement (CSI).

Bharti group heavily depends on suppliers. They want to focus on business and saving time by getting help from suppliers.

Conclusion: By implementing ITIL they adopted all good things with less effort.
-o-

Categories: ITIL Tags: ,

Information Technology Infrastructure Library (ITIL)

March 12, 2015 Leave a comment

ITIL, formerly known as the Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) ..Read more

This is the best framework useful for Service Management. It is applicable in our day to day lives. In one way all organizations are service organizations. Providing service is key to survival of business. Best way to see the benefits of ITIL is attend ITIL Foundation course or go through respective books. Knowingly or unknowingly businesses are following ITIL. If they can practice ITIL Prescription, it helps all stakeholders.

ITIL Phases or Life Cycle
itil_life_cycle
Read more….

ITIL Processes

principle of continuous improvement
CSI-Approach
Read more
This is applicable in day to day life including business.

ITIL Deming Wheel
itil_deming_wheel

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ITIL Foundation Exam Prep Flash Cards

Categories: ITIL

Relative Cost of a Bug fix

February 24, 2015 Leave a comment

Docker came “Virtual Machines” gone … : )

February 23, 2015 Leave a comment

Docker_(container_engine)_logo

When I gone through Docker documentation felt very good and relived.
Here are the advantages of Docker quickly….
1. Foot print is very small
2. Installing Oracle take lot of time…..just download Oracle Docker File and start using Oracle.
docker-oracle-xe-11g/
3. Easy to role out complex applications with minimum steps to start using it.
4. Easy to use developer system for demo. Make docker file and ship to sales rep in field.
5. Easy to trouble shoot Level 1 issues. Request customer to simulate issue and send docker file back.
6. Focus on learning and dont’ worry about installing / configuring complex software

Now your turn to go through these links
What is Docker?
Docker Public Register…you can download MySQL / Oracle /Wordpress / Ubuntu…etc and use it
Docker History
Go Programming Language
Boot 2 Docker

-o-

Categories: Unix
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